Frequently Asked Questions
We've compiled a list of the most frequently asked questions from our customers to help you find the answers quickly. If you still have questions, please feel free to contact our customer service team.
I. About the Product
Q: What are the dimensions of the bedside table? What bed height is it suitable for?
A: The dimensions of different bedside table styles vary slightly. Please refer to the "Product Parameters" table on each product details page for specific dimensions. Generally, we recommend that the height of the bedside table be roughly the same as or slightly lower than the surface of your mattress by 5-10cm for the most comfortable reach. If you are unsure, you can measure the height of your existing mattress and compare it with the height data on the product details page.
Q: Does the bedside table require assembly? Is it difficult to assemble?
A: Most styles are packaged flat and require simple self-assembly. We will include a detailed assembly instruction manual (with illustrations) and the necessary hardware tools in the package. Usually, one person can complete the assembly in 15-30 minutes; no additional professional tools are required. Some high-end solid wood prefabricated models are shipped as finished products and do not require assembly; please refer to the product details page for specific details.
Q: What material is the bedside table made of? Does it have an odor?
A: We carefully select environmentally friendly boards/solid wood/MDF, etc. (specific materials are listed on each product's details page). All products meet the US CARB P2 or equivalent environmental standards, and formaldehyde emissions are within safe limits. A slight odor may be present when newly opened, which is normal and will dissipate within 1-2 days in a well-ventilated area.
Q: Are knots, grain differences, or color variations in the solid wood bedside table a quality issue?
A: No, they are not quality issues. Solid wood is a natural material; the grain, color, and mineral lines of each tree are unique, which is precisely the natural beauty of solid wood furniture. Due to differences in lighting and monitors, there may be slight visual color variations in the images on the page. These are not considered quality defects.
Q: What is the load-bearing capacity of the bedside table?
A: Most bedside tables have a tabletop weight capacity of approximately 20-50 pounds (about 9-23 kg), sufficient for placing everyday items such as lamps, books, water glasses, and mobile phones. The drawer interior has a weight capacity of approximately 10-15 pounds. Please do not stand, sit, or place excessively heavy items on the tabletop to avoid structural damage.
II. About Orders and Shipping
Q: How long does it take to ship after placing an order?
A: We have warehouses in the United States. All orders are processed and shipped on the same day. Orders placed on weekends and public holidays will be shipped on the next business day.
Q: How long does shipping take?
A: The standard shipping time is 2 business days after the goods are shipped. You can track your package in real time using the tracking number on the order page or in the logistics SMS on the carrier's website (such as UPS, FedEx, USPS).
Q: How much is the shipping cost? What is the minimum order for free shipping?
A: Shipping costs are subject to the actual cost displayed on the checkout page. Free shipping is available if your order amount reaches the specified free shipping threshold (please refer to the product details page or the banner at the top of the website). Additional remote surcharges may apply to Alaska, Hawaii, and overseas islands; please check the estimated shipping cost before placing your order.
Q: Can you deliver to my door? Can you carry it upstairs?
A: We offer door-to-door delivery by default. The carrier will deliver the package to your provided address, front desk, or mailroom. Standard delivery does not include carrying upstairs, in-home installation, or removal of old furniture. If you have special needs (such as needing to carry it upstairs), we recommend discussing this with the carrier's driver on the day of delivery (additional fees may apply).
Q: Can someone sign for the package on my behalf if I'm not home?
A: Yes. However, we strongly recommend that you instruct the recipient to open and inspect the package before signing. Once signed, it is considered that the product is in good condition, and the buyer will be responsible for any subsequent scratches or damage. If the outer packaging of the package is visibly damaged, please refuse to accept it on the spot and contact customer service immediately. III. Regarding Returns, Exchanges, and After-Sales Service
Q: What is the return/exchange period?
A: We offer a 30-day return/exchange guarantee. Within 30 calendar days of receiving the goods, you can apply for a return or exchange as long as the goods meet the return conditions.
Q: In what situations can I return or exchange goods for free?
A: In the following situations caused by our responsibility, we will provide free returns/exchanges and cover the round-trip shipping costs:
The product has severe structural damage (such as broken cabinet body, detached cabinet legs);
Large-area paint peeling or severe scratches on the product;
Wrong style, color, or size sent.
Note: Please take photos and contact customer service within 48 hours of receiving the goods so that we can verify and process them promptly.
Q: Can I return the goods if I simply don't like them/bought the wrong ones?
A: Yes, it falls under the "7-day/30-day no-reason return" category (specific policy at the time of purchase applies; we provide a 30-day appreciation period). However, the following conditions must be met:
The product must be in brand new, unused condition;
All original packaging, instructions, accessories, and gifts must be complete and intact, not affecting resale;
In this case, the buyer will bear the round-trip shipping costs, and we will deduct the relevant logistics costs from the refund.
Q: How long does it take for the refund to arrive?
A: After we receive the returned goods and inspect them, we will process your refund within 3 business days. The refund amount will be returned to your original payment account. The actual arrival time is approximately 3 business days after processing, depending on the processing speed of your bank or payment platform (such as PayPal, credit card issuer). Please be patient.
Q: What if I receive a product with missing or damaged parts?
A: If only parts (such as screws, handles, feet, etc.) are missing or damaged, you do not need to return the entire item. Please take photos and contact customer service within 48 hours of signing for the package, and inform us of the missing part number (see the parts list in the instruction manual). We will send you a replacement part free of charge.
Q: Under what circumstances are returns not accepted?
A: Returns are not accepted in the following situations:
Items exceeding the 30-day return/exchange period;
Items that have been installed, assembled, or modified;
Items with signs of damage, scratches, stains, or use;
Items missing original packaging, accessories, or gifts, affecting resale;
Clearance sale items or items marked "Final Sale".
Q: Will sales tax be charged?
A: Depending on the laws of each state in the United States, we need to charge sales tax on orders shipped to certain states. The specific tax amount will be automatically calculated and displayed on the checkout page after you enter your shipping address. You can confirm the final amount due here.